Get in Touch
Contact Our Global Support Team
We're here to help you succeed. Reach out through any of our channels below, and our team will get back to you within 12–24 hours.
Send Us a Message
We typically respond within 12 hours
Direct Digital Channels
Operating Hours
Average response time: Under 12 hours
Data Deletion Request
You can request deletion of your Tcom (Tcom Mail) account and associated data at any time. To request deletion:
- Select “Data Deletion Request” in the form’s Request Type.
- Enter the email address on your Tcom account.
- Submit the form — we verify and process within 30 days.
Deleted: your profile, mailboxes & messages, contacts, campaigns, templates, uploaded files, and personal settings. Retained: records we must keep by law (e.g. billing/tax invoices) for up to 7 years, and anonymized logs. Full details on our Privacy Policy.
Our Commitment
At Tcom, every support ticket is handled by a real person who understands email marketing. We don't use chatbots for support — just experienced professionals dedicated to your success.